privacy policy.

1. Introduction

Jump Town Venlo (hereinafter: “we”, “us” or “Jump Town”) attaches great importance to the protection of your personal data. In this privacy policy, we explain which data we collect, why we do so, and what rights you have. We process personal data in accordance with the General Data Protection Regulation (GDPR).

2. Who are we?

Jump Town Venlo is the controller for the processing of your personal data.
Jump Town Venlo
Heymansstraat 101
5927 NP Venlo, Netherlands
Email: info@jumptownvenlo.nl
Phone: 077 390 5917

3. Which data do we process?

Depending on your contact with us, we may process the following data:

• Contact & inquiries — name, email address, phone number, and the content of your message.
• Waiver — name and age/date of birth of the jumper and, for minors, the details and signature of the parent or guardian.
• Bookings — the reservation details you enter in our online booking system.
• Newsletter — your email address, if you sign up for it.
• Website use — technical data such as IP address, browser type, and browsing behavior via cookies (see our cookie policy).

4. Why do we process your data?

We process your data for the following purposes, each based on a legal ground:

• Handling your reservation, booking, or inquiry (performance of the contract).
• Answering questions and contact requests (legitimate interest).
• Ensuring safety via the waiver (legitimate interest).
• Sending newsletters and offers (consent).
• Improving and securing our website (legitimate interest).

5. Children

Our activities are partly aimed at children. We only process data of children under the age of 16 with the consent of a parent or guardian. The waiver for minors must be signed by an adult. If you think we have collected data without that consent, please contact us and we will delete it.

6. Sharing with third parties

We never sell your data. We do engage other parties (processors) who help us, such as:

• Our website hosting and technical service providers.
• Our online booking system (Dewi Online) for processing bookings.
• Analysis and marketing services such as Google and Meta (Facebook/Instagram), to the extent you have given consent for this.

We enter into processing agreements with these parties to protect your data. We only provide data to third parties if required by law or necessary for the purposes mentioned above.

7. Transfer outside the EU

Some of our service providers may process data outside the European Economic Area. In that case, we ensure appropriate safeguards, for example via model contracts approved by the European Commission.

8. How long do we keep your data?

We do not keep your data longer than necessary for the purposes for which it was collected, or as long as we are legally required to do so (such as the 7-year tax retention obligation for our administration). We delete data that is no longer needed.

9. Security

We take appropriate technical and organizational measures to protect your personal data against loss or unlawful use, including a secure (SSL) connection. If you still have the impression that your data is not properly secured, please contact us.

10. Cookies

Our website uses cookies. You can find more information about this in our cookie policy.

11. Your rights

You have the following rights regarding your personal data:

• Right of access to the data we process about you.
• Right to rectification and completion of incorrect data.
• Right to erasure of your data.
• Right to restriction of processing.
• Right to object to the processing.
• Right to data portability.
• Right to withdraw consent.

If you want to exercise one of these rights, please send an email to info@jumptownvenlo.nl. We will respond within four weeks.

12. Filing a complaint

Are you not satisfied with how we handle your data? Then you have the right to file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.

13. Changes

We may adjust this privacy policy from time to time. You will always find the most current version on this page.

14. Contact

Do you have questions about this privacy policy or the processing of your data? Feel free to contact us:
Jump Town Venlo
Heymansstraat 101
5927 NP Venlo, Netherlands
Email: info@jumptownvenlo.nl
Phone: 077 390 5917